See the relationship, not just the next booking
Visits, cancellations, no-shows, tables, party sizes, and internal notes stay connected to the guest.
Guests & waitlist
Put guest memory inside the service flow.
Phone-first profiles bring visits, allergies, occasions, preferences, notes, households, and the waitlist into one record hosts use mid-service.
Recognition works when the context appears before staff have to ask for it.
Hostbook places guest memory next to reservations and tables, so the profile supports the welcome instead of becoming another database to maintain.
Households on one phone
Couples and families who share a number stay separate people, each with their own visits, preferences, and occasions.
Remember who is celebrating
Store named birthdays and anniversaries on the profile, then fill in the occasion automatically when they book on that date.
Run walk-ins and the waitlist from the same room
Quote waits, send table-ready messages, seat from the list, or place a walk-in straight onto a table.
Built for service
Hospitality feels personal when the useful details arrive at the right moment.
Hostbook keeps operational detail behind a clear interface, so staff can focus on the guest and the room.
Detailed where it matters.
- Phone-first guest search
- Visit history
- Allergies and dietary notes
- VIP and custom tags
- Discreet notes behind a PIN
- Named birthdays and anniversaries
- Manager alerts for VIPs, allergies, and large parties
- Households who share a phone
- Duplicate merge with optional AI review
- Walk-ins and waitlist
- Table-ready messages
- Member list and email campaigns
- Guest reviews after each visit