Get help, report a problem or suggest an idea

Find step-by-step help.

1. 1Open the Help menu: on a computer, main menu (three-line button at the far left of the header) › question-mark icon near the bottom; on a phone or tablet, More › Help.
2. 2Choose Help and User's Guide. It opens in its own tab.
3. 3Type what you want to do in the search box, for example link tables, and pick a result.

Many screens and settings have a small question mark beside their title.

1. 1Click the small question-mark icon beside a title (Guide for…).

• Managers can turn these off: Application Settings › Display & guidance › Element guides.

Get a quick answer about how Hostbook works.

1. 1Open the Help menu: on a computer, main menu (three-line button at the far left of the header) › question-mark icon near the bottom; on a phone or tablet, More › Help.
2. 2Choose Support Chat. A panel opens at the bottom right.
3. 3Type your question and press Enter.
4. 4Answers include links to the guide. Click Start a new question to clear it.

• Reopen a hidden chat with the round chat bubble at the bottom right.

Something isn't working right.

1. 1Open the Help menu: on a computer, main menu (three-line button at the far left of the header) › question-mark icon near the bottom; on a phone or tablet, More › Help.
2. 2Choose Report Issues (or Report an issue inside Support Chat).
3. 3Fill in What went wrong?, Which screen?, Roughly when?, Which booking or table, if any? and How urgent is it?.
4. 4Click Add a screenshot (up to 3) if you have one (PNG, JPEG or WebP, up to 5 MB each).
5. 5Click Send report.

You get an issue number. The app version and connection status are attached for you.

Check progress or add more detail.

1. 1Click the issue pill at the bottom right (Issue N · stage). A red dot means there's news.
2. 2Type more detail and click Send.
3. 3When asked Did that fix it?, click That fixed it or Still a problem.

• Stages: Gathering details, Checking common fixes, With Hostbook engineering, Fix in progress, Fixed (please confirm), Closed.
• To withdraw it, click Withdraw › Withdraw report.

Tell Hostbook about something you'd like the app to do.

1. 1Open the Help menu: on a computer, main menu (three-line button at the far left of the header) › question-mark icon near the bottom; on a phone or tablet, More › Help.
2. 2Choose Support Chat.
3. 3Click Send a suggestion at the bottom right of the panel.
4. 4Type your idea and press Send.

We received your note with a ticket number.

Support asked for a device report.

1. 1On a computer click ⋯ at the far right of the header › About. On a phone or tablet, More › About Hostbook.
2. 2Click Send device report to Hostbook support.

Sent to Hostbook support. It includes the app version, browser and sync status, and no guest details.

Give support temporary access to bookings and guests to fix something.

1. 1Open Application Settings › Staff & PINs › Support access.
2. 2Under Let Hostbook support look, choose 1 hour, 4 hours or 24 hours and click Allow.
3. 3Enter a manager PIN.

• You can also tick the access box when sending a report.
• If support asks to change your records, approve with Approve the changes (admin PIN) or Decline.

End support's access early.

1. 1Click Revoke on the banner at the top of the screen, or Revoke now in Support access.