Keep working when the internet drops

See if Hostbook is connected and up to date.

1. 1Look at the clock with a coloured dot at the bottom right of the floorplan and the Reservation Book.
2. 2Hover or tap it to read what it means.

Green: Connected — updates automatically. Amber pulsing: Offline — showing saved data from…. Amber steady: loading live data. Grey: Outside service hours. Red: some bookings couldn't sync.

An orange strip across the top says you're offline.

1. 1Read it: you're seeing the last saved data, and N waiting bookings are saved on this device.
2. 2Click Review actions to see them.

• The banner goes when the connection is back and everything has synced.

The dot is grey and live updates have paused.

1. 1Nothing to do. Between services Hostbook pauses live updates to save data until someone uses it.
2. 2Tap or click anywhere to bring it back to live for a few minutes.

What you can and can't do without internet.

1. 1Works: viewing the list, floorplan, Reservation Book and guests from the saved copy (up to 7 days old), and taking new reservations.
2. 2Needs a connection: seating, moving or changing status, sending messages, Service adjustments, changing settings, and applying AI Host changes.

The internet is down and a guest is on the phone.

1. 1Click New and fill in the reservation as usual.
2. 2Click Create.

The booking is saved on this device with a dashed border and sent to the book when you're back online.

• A promotional menu can't be added offline; set it to No menu or wait to reconnect.

Moves and seating need a connection.

1. 1Note the change on paper or tell the team.
2. 2When the dot turns green again, seat or move the party in Hostbook.

See which offline bookings haven't reached the book yet.

1. 1Click the tick icon in the header (Pending actions), or Review actions in the banner. On a phone, More › Pending actions.
2. 2Each booking shows Waiting to sync, Syncing, Couldn't sync or Being edited.

Fix a booking that couldn't sync.

1. 1Open Pending actions.
2. 2Click Retry to send it again, or Edit to change it (then Put back in queue).
3. 3To drop it, click Discard, then Discard again to confirm.

Someone else booked the same table while you were offline.

1. 1Open Pending actions and find the Offline conflict item.
2. 2Choose Adjust reservation, Keep both or Cancel offline reservation.

• These buttons need a connection.

A red banner says changes from the last session may not have been saved.

1. 1Click Review actions.
2. 2Open each booking (Open reservation) and check it's right, then Mark as checked (or Mark all as checked).