Collect, read and answer guest reviews

Start asking guests for feedback after their visit.

1. 1Open Application Settings (manager PIN) and go to Reviews.
2. 2Switch on Send post-visit review emails.
3. 3Edit the Review invitation subject and message, and the default reply under Your reply.
4. 4Click Save reviews.

• Requests go automatically when a booking is marked Completed. The guest's link lasts 30 days. You can't send one by hand.

Guest insights reads the comments and pulls out themes (managers).

1. 1On Reviews, click Guest insights (wand icon).
2. 2Pick a range (7 days, 30 days, 90 days or Custom) and a Service.
3. 3Click Summarize comments.

You get a headline, the overall mood, average ratings, themes, Keep doing and Work on.

• There's a daily limit. Click Add to Reports to pin an insight to the Reports page.

See low ratings first, or reviews you haven't answered.

1. 1Open Reviews.
2. 2Type in Search guest name or comment, or use the filters: ratings (for example Under 3 stars) and responses (Not responded).
3. 3On a computer, click the Submitted or Average column heading to sort. On a phone, use Sort reviews.

See who served them, where they sat and what the booking notes said.

1. 1Click the review (the visit, guest or comment).
2. 2Read Review details: ratings, comment, covers, table, server, service and notes.

Thank a guest or follow up on a complaint.

1. 1Click Respond on the review (or in Review details).
2. 2Edit the Subject and Body. They start from your saved reply.
3. 3Click Queue response.

• Replies go by email. You get one reply per review; if it fails, the button becomes Retry.