Words you will see in Hostbook
Covers, turns, holds, overrides and the other terms the app uses, in plain language.
- Cover
- One guest. A party of four is four covers. Reports count covers from seated and completed parties.
- Turn
- One party using a table from seated to completed. Table turns in reports are completed parties.
- Service period
- A seating window such as lunch or dinner, with its own first booking and last seating.
- Pending
- A party not yet seated: unconfirmed, confirmed, late or arrived.
- Walk-in
- A party seated without a booking.
- Linked tables
- Two or more tables used together for one party.
- Held
- A table kept free for a while, until a time or until someone releases it.
- Blocked
- A table taken out of use until someone releases the block.
- Internal-only
- A table staff can book but guests can't book online (Block online reservations).
- Dining time
- How long a booking holds its table (also called turn time).
- Online cutoff
- How many minutes before a time online bookings stop.
- Pacing
- The most guests that can book online in each half hour.
- Locked to table
- The guest must have that table; nobody can move them without unlocking first.
- No-show covers lost
- Guests from bookings marked no-show: demand you lost, not guests served.
- Average turn
- Average minutes from seated to completed.
- Stamp
- Hostbook recording who made a change, by name or PIN.
- Service adjustments
- Tonight-only changes to online booking: pause a time or cap its covers.
- Alternate layout
- A saved version of the floorplan, such as banquet or patio closed, that can run on chosen days.