Hostbook HelpOpen Hostbook

See how the night and the month went

Open reports, change the date range, read covers, turns and no-shows, check server load and event results, and print an end-of-night report.

Open Reports from the main menu (the three-line button at the far left of the header) or, on a phone, More › Reports. Overview shows the numbers; Transactions lists payments (managers).

Reports count what staff recorded. If parties weren't marked seated or completed, the numbers will be off.

Reports panel with range controls, stat cards, server load, and end-of-service summary
Reports are only as accurate as the statuses staff recorded during service.

Read your reports

See tonight's numbers

The end-of-service summary for one service.

  1. 1Open Reports.
  2. 2Choose Service.

End-of-service summary shows total covers, walk-in covers, completed turns, still seated, average turn time, cancellations, no-shows and waitlist numbers for the date and service in the header.

See numbers for a week, month or custom dates

Look at trends over time.

  1. 1Open Reports.
  2. 2Choose 7 days, 30 days or Custom (then pick the start and end dates).

The cards at the top (Covers, Walk-ins, Table turns, Avg turn, No-shows and more) and the chart cover that range, grouped by day, week or month.

  • Numbers are counts. For a no-show rate, divide No-shows by total bookings yourself.

See a chart for one number

Plot covers, walk-ins, turns or no-shows over time.

  1. 1Click a card at the top, such as Covers or No-shows.

See how busy each server was

Compare covers and turns by server.

  1. 1Open Reports and click the Server load tab.
  • Needs server sections set up on the floorplan.

See event and promotional menu results

Seats booked, check-ins and menu uptake.

  1. 1Open Reports and click the Events tab.
  2. 2Click Show revenue (manager PIN) to see money totals.

Check a number that looks wrong

Covers or turns seem too low or too high.

  1. 1Make sure the range and service are what you think.
  2. 2On the Service Dashboard, set the list's Status filter to All statuses and look for parties left Seated, or never marked Completed, Cancelled or No-show.
  3. 3Fix those statuses, then check the report again.
  • Covers count guests in seated or completed parties. Turns count completed parties. No-shows and cancellations aren't covers.

What things mean

Covers

Guests in parties that were seated or completed. A party of four is four covers.

Walk-ins

Covers from walk-in parties.

Table turns

Completed reservations.

Avg turn

Average minutes from seated to completed.

No-show covers lost

Guests from no-show bookings: demand you lost, not guests served.

Not available yet

Things staff ask for that Hostbook doesn't do yet, and what to do instead. Want one? Open Help › Support Chat and click Send a suggestion.

Show a no-show percentage
Reports show no-show counts, not a rate. Compare No-shows with total bookings for the same range.
Email a report automatically
Print or save the report as a PDF (Print reservations › Post-Service) and email the file yourself.
Compare this week with last week
There's no comparison view. Run both ranges and compare them.
Export reports to a spreadsheet
Reports can be printed or saved as PDF, not exported to CSV. Guest and reservation lists can be downloaded from Admin Settings › Import › Open data tools › Download a backup.